Frequently asked questions
Quick answers about privacy, delivery channels, protocol behavior, and contact-side experience.
What gets sent to my contacts?
An alert by email, or by SMS on Survival, with your name, the protocol, the missed time and a link. With their PIN, your contacts open the emergency page: your pre-written message and whatever you chose to include, enough to decide and act quickly.
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- Your message with your emergency details (address, medical notes, instructions)
- Optionally, on paid plans: documents encrypted for each contact (itinerary, emergency instructions, personal notes)
- Optionally, from Safety 101: an audio recording for your contacts
- Optionally, on paid plans: credentials (site and password pairs), opened only after the PIN
- Optionally: the GPS position you added while writing the message
- Delivery by email, or by SMS on Survival, depending on each contact's choice, in the language you set for them (English, French or Spanish)
- The emergency page shows your details, files and audio, and a timeline of what happened and when
See what contacts receive in detail →Does Safety Checkpoint track me all the time?
No. Protocol logic runs only on your configured schedule. Contacts are alerted when a check-in is missed. It is not constant surveillance.
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- Location is not tracked in the background
- GPS coordinates are only captured when you explicitly add them to your message
- No microphone, camera, or always-on monitoring
- Your contacts cannot see your location in real time
- You control what information is shared and when
Review our privacy and security practices →Which delivery channels are available?
Email alerts are on every plan, the free one included, and they are not capped. Survival adds SMS, so an alert can reach a contact both ways.
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- Email alerts: available on all plans including free
- SMS alerts: available on Survival ($9.99/mo), 10 a month
- An audio recording is part of your emergency package from Safety 101: it is not an alert channel
- Each contact chooses independently: SMS, email, or both
- Multiple channels reduce the risk of a missed alert
Compare plans and pricing →What if I can't check in on time?
That is the core trigger: the protocol marks a missed confirmation, then alerts all designated contacts automatically.
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- Daily protocols: the alert goes out within a few minutes of the missed time
- Heartbeats: the alert goes out after a grace of 0 to 30 minutes past the interval
- One-off protocols: Delayed Delivery can hold the alert for minutes or hours, up to 48, and a confirmation during the delay cancels it
- All designated contacts are notified simultaneously
- The system works when you cannot act
- Common mistake: a daily check-in time with no margin for your routine
See the full missed check-in flow →Can I use different protocol types?
Yes. You can choose a one-off check-in, recurring check-ins, heartbeat monitoring, or location-based verification depending on your use case.
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- One-off check-ins: a single deadline, on every plan
- Recurring check-ins: fixed schedule (e.g. daily at 9 AM), best for routines, from Safety 101
- Heartbeat monitoring: a repeating interval you confirm on, and a missed interval alerts contacts
- Location protocols (Survival): you tap to confirm while you are at the place you set, such as home or the trailhead. GPS is checked at that moment only. Contacts are alerted if you have not confirmed by the deadline. A documented bypass can confirm if you cannot get a GPS fix
- Different protocols can run simultaneously for different situations
- Mix and match based on your daily routine, travel plans, or activity level
Explore living alone safety protocols →What do my contacts see when a check-in is missed?
With their PIN, they open an emergency page with the protocol's status, a timeline of what happened, your message, and one action: confirming that you are safe.
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- Protocol status: active, overdue with a delayed alert pending, or alert sent
- Your pre-written emergency message with all the details you configured
- A timeline: the deadline, when the page was opened, and whether someone marked you safe
- Contact-side tracking page shows protocol progression visually
- Any contact can confirm you are safe, which closes the alert for all of them
- The page is in English, French or Spanish, and the contact can switch on the page
Learn about contact-side tracking →Is Safety Checkpoint available on iOS?
The native iPhone app is in beta. It adds push notifications and local reminders before each deadline, so a check-in does not depend on keeping a browser open. Until it reaches the App Store, the web app works on any device with a browser.
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- The web app works on iOS Safari, Android Chrome, and desktop browsers
- Reminders 15 and 5 minutes before each deadline: by email everywhere, by push notification in the iPhone app
- Native app: iPhone app in beta
- Android native app is in development
- Your account and protocols sync across all devices automatically
Sign up free →Is Safety Checkpoint a dead man's switch app?
Yes, in the original sense: doing nothing is the signal. You set a deadline, you check in before it, and if the deadline passes in silence your contacts are alerted on their own and open your pre-written message. A one-off deadline is a safety timer, and a daily one is the classic switch for living alone.
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- One-off deadlines on every plan, including the free one
- Recurring and heartbeat switches on Safety 101 and above
- The deadline is enforced on our servers, so a dead phone does not stop the alert
- Contacts open your own message, not a generic notice
- Nothing is tracked between two check-ins
Dead man's switch app, explained →