Terms of service

1. Acceptance of Terms & Eligibility

Agreement to Terms

By accessing or using Safety Checkpoint (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Service. These Terms constitute a legally binding agreement between you and Aegis Mark 1 (“we,” “us,” “our”).

Age Requirement (16+ Years)

You must be at least 16 years old to create an account and use Safety Checkpoint. By using the Service, you represent and warrant that you are 16 years of age or older. We do not provide the Service to individuals under 16 years of age.

Capacity to Contract

You represent that you have the legal capacity to enter into a binding contract. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Geographic Availability

Safety Checkpoint is available worldwide. However, you are responsible for compliance with local laws and regulations in your jurisdiction. The Service is governed by French law.

2. Service Description

What Safety Checkpoint IS

Safety Checkpoint is a safety communication platform that helps you:

• Create timed check-in protocols with automatic emergency alerts if you miss check-ins
• Include a destination, or your position at the moment you write your message, in what your contacts receive if an alert is sent
• Set up heartbeat monitoring for ongoing safety situations
• Configure alert workflows for different emergency scenarios
• Store encrypted emergency packages (documents, instructions, credentials) for contacts
• Automate safety communication workflows

What Safety Checkpoint IS NOT

Safety Checkpoint is NOT:

• A replacement for 911, 112, 999, or any official emergency services
• A guarantee that help will arrive or that contacts will take action
• A monitoring service with human operators
• An emergency response dispatch service
• A medical alert system with professional monitoring
• A guarantee of email/SMS delivery (depends on third-party infrastructure)

Service Availability (Best Effort)

We provide the Service on a “best effort” basis. While we strive for high availability, we do NOT guarantee 100% uptime. The Service depends on email infrastructure, database infrastructure, internet connectivity, GPS systems, cellular networks, and other technologies outside our control. Service interruptions may occur.

3. User Responsibilities

Accurate Information

You are responsible for maintaining accurate emergency contact information, locations, schedules, and protocol configurations. Outdated or incorrect information may prevent contacts from receiving alerts or responding appropriately.

Regular Testing Recommended

We strongly recommend testing your protocols periodically to ensure they work as expected. Test with your emergency contacts to verify they receive notifications and understand how to access emergency information. Test yourself, with your own email, as well.

PIN Security (Your Responsibility)

You are solely responsible for keeping your PIN secure. Do NOT share your PIN with unauthorized individuals. We do not offer PIN recovery: PINs are stored only as cryptographic hashes, so if you lose your PIN we cannot restore access to data already encrypted for it. Store your PIN securely offline.

Account Security

Safety Checkpoint uses one-time password (OTP) authentication for secure access. Keep your login credentials secure. Do NOT share your account credentials. You are responsible for all activity on your account.

Appropriate Use Only

Use Safety Checkpoint only for legitimate emergency communication and safety purposes. Do not use the Service for frivolous, testing (without notifying contacts), or malicious purposes.

Contact Consent Required

When you add emergency contacts, they receive an invitation by email that they must explicitly accept or decline. They need neither the app nor an account. Contacts must actively accept their role as an emergency contact before they can receive alerts. This ensures full transparency and consent. Do not add contacts without their knowledge or willingness to participate in your safety protocols.

Legal Compliance

You must comply with all applicable laws and regulations in your jurisdiction when using the Service. This includes data protection laws, privacy laws, and communication regulations.

Prohibited Uses

• False Emergency Alerts: Sending intentionally false or fraudulent emergency alerts
• Harassment or Abuse: Using the Service to harass, threaten, or abuse others
• Unauthorized Access: Attempting to hack, compromise, or bypass security measures
• Credential Sharing: Sharing account credentials or PINs with unauthorized users
• Illegal Activities: Using the Service for any illegal purpose
• Automated Scraping: Using bots or automated systems to scrape or abuse the Service
• Service Disruption: Attempting to disrupt, overload, or damage the Service infrastructure
• Spam or Abuse: Sending unsolicited communications or abusing email/SMS systems

4. Disclaimers & Limitations of Liability

NO WARRANTY - SERVICE PROVIDED “AS IS”

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.

NO GUARANTEE OF DELIVERY

We do NOT guarantee that emergency notifications will be delivered, received, or acted upon. Email, SMS and push delivery depends on third-party infrastructure (Resend for email, Twilio for SMS, OneSignal for push notifications, email providers, cellular networks) outside our control. Messages may be delayed, filtered as spam, blocked, or lost.

TECHNOLOGY DEPENDENCIES

The Service depends on technologies outside our control: GPS systems (may be inaccurate or unavailable), internet connectivity (may fail), cellular networks (may be congested or down), email infrastructure (may reject messages), power systems (may fail), and user devices (may malfunction). We are NOT liable for technology failures.

THIRD-PARTY SERVICE FAILURES

We are NOT liable for failures or disruptions caused by third-party services: Stripe (payments), Resend (email), Twilio (SMS), OneSignal (push notifications), Mapbox (maps), Supabase (database), Vercel (hosting), GitHub (code), or any other service provider. Their failures may impact Safety Checkpoint availability.

USER ERROR & MISCONFIGURATION

We are NOT liable for user errors including: wrong contact information, incorrect schedules, missed check-ins, forgotten PINs, misconfigured protocols, untested workflows, or failure to update information. You are responsible for proper configuration and testing.

EMERGENCY CONTACT ACTIONS

We are NOT liable for actions (or inactions) taken by your emergency contacts after receiving alerts. Contacts may not respond, may respond incorrectly, may misinterpret information, or may be unable to help. We do NOT control or monitor contact behavior.

DATA LOSS - LOST PIN

Your emergency data is encrypted, and the PIN that unlocks it is stored only as a cryptographic hash. We do not offer PIN recovery: if a PIN is lost, we cannot restore access to data already encrypted for it. A contact who has lost their PIN can be issued a new PIN and a new key, which restores access to emergency packages saved from that point onward; packages saved before the reset remain inaccessible. Store your PIN securely offline. We are NOT liable for data loss due to lost PINs.

NO LIABILITY FOR CONSEQUENTIAL DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF LIFE, PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, DATA LOSS, BUSINESS INTERRUPTION, OR ANY OTHER DAMAGES ARISING FROM USE OF THE SERVICE, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, INCLUDING ANY LIFETIME ACCESS PAYMENT, OR (B) ONE HUNDRED EUROS (€100). THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).

FORCE MAJEURE

We are NOT liable for delays or failures caused by events beyond our reasonable control including: natural disasters, wars, terrorism, pandemics, government actions, labor disputes, internet outages, power failures, cyberattacks, or other force majeure events.

5. Pricing, Billing & Refund Policy

Free Tier & Paid Plans

Safety Checkpoint offers a free tier with limited features and paid subscription plans (monthly) with additional capabilities. Feature limits and pricing are displayed on our pricing page and may change with 30 days’ notice.

Automatic Renewal

Paid subscriptions automatically renew at the end of each billing period unless you cancel. You will be charged using your payment method on file. Stripe handles payment processing.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation is effective at the end of the current billing period. You will retain access until the paid period ends. Stripe manages the cancellation workflow.

Lifetime Access (One-Time Purchase)

Lifetime Access is a one-time payment, not a subscription. It does not renew, and there is no billing period to cancel. It gives the account that bought it the features of the Survival plan, with the same usage limits except a higher protocol quota (50 a month), and the features we add to the Service later, for as long as Safety Checkpoint operates the Service (see Service Discontinuation in section 10). It is tied to one account and cannot be transferred or resold. The number of Lifetime places is limited.

The Lifetime payment is non-refundable, on the same terms as subscription fees (see below).

NO REFUNDS - All Sales Final

ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. We do not provide refunds or credits for partial months, unused time, or dissatisfaction with the Service. When you cancel, you can continue using paid features until the end of your billing period, but no refund will be issued.

Exception: If the Service experiences catastrophic failures exceeding any published SLA, we may provide service credits at our discretion. Refunds are not automatic and must be requested.

Price Changes

We may change subscription prices with 30 days’ advance email notice. New prices apply to renewals after the notice period. If you disagree with price changes, you may cancel before they take effect.

Failed Payments & Grace Period

If a payment fails, you get a grace period to update your payment information, and we tell you in the app. If the payment is not resolved, your account is downgraded to the free plan: you keep basic access, and any safety protocol that is already active keeps running and keeps alerting your contacts by email. Free-plan limits apply to new protocols and to paid features such as SMS alerts. A failed payment never stops an active safety protocol.

Taxes

You are responsible for all applicable taxes (VAT, sales tax, etc.) in your jurisdiction. Prices exclude taxes unless otherwise stated.

6. Intellectual Property

Our Intellectual Property

All intellectual property rights in the Service (code, designs, trademarks, logos, documentation) are owned by Aegis Mark 1 or our licensors. The “Safety Checkpoint” name, logo, and branding are our property. You may not copy, modify, distribute, or create derivative works without permission.

Your Content & Data

You retain ownership of all content and data you upload to the Service (contacts, messages, files, protocols). You grant us a limited license to store, process, and transmit your content solely to provide the Service.

Feedback & Suggestions

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate that feedback without compensation or attribution.

7. Account Suspension & Termination

User-Initiated Termination

You may delete your account at any time through account settings. Account deletion is immediate and irrevocable. Make sure to export your data before deletion if needed, as all data will be permanently deleted without possibility of recovery.

Our Termination Rights

We may suspend or terminate your account immediately for: Terms violations, prohibited uses, illegal activity, harassment, false emergency alerts, or risk to Service integrity. We will attempt to notify you but are not required to provide notice in cases of serious violations. Non-payment is not a ground for suspension or termination: it downgrades your account to the free plan as described above.

Effect of Termination

Upon termination for the reasons above, you lose access to the Service immediately and active safety protocols are paused. We are not liable for consequences of termination. This does not apply to payment issues, which never pause or stop a protocol.

Survival of Terms

The following sections survive termination: Disclaimers & Limitations of Liability, Indemnification, Intellectual Property, Privacy provisions, Dispute Resolution, and any provisions that by their nature should survive.

8. Indemnification

You agree to indemnify, defend, and hold harmless Aegis Mark 1, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any laws or regulations
• Your violation of third-party rights (including contact consent violations)
• Content or data you upload to the Service
• Actions taken by your emergency contacts after receiving alerts
• Any false or fraudulent emergency alerts you send
• Disputes with other users or contacts

This indemnification survives termination of these Terms.

9. Privacy & Data Protection

Your privacy and data protection are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using Safety Checkpoint, you consent to data processing as described in the Privacy Policy.

View Privacy Policy

Key points: (1) Encryption of sensitive data, (2) Data retention policies, (3) Your GDPR/CCPA rights, (4) One-click data export. Read the Privacy Policy for complete details.

10. Service Availability & Changes

Uptime Target (Best Effort)

We strive for high availability but do NOT guarantee 100% uptime. We do not currently offer a formal SLA (Service Level Agreement). The Service is provided on a “best effort” basis.

Scheduled Maintenance

We may perform scheduled maintenance with advance notice when possible. Emergency maintenance may occur without notice. During maintenance, the Service may be temporarily unavailable.

Feature Changes

We may add, modify, or remove features at any time. We strive to improve the Service but may discontinue features that are underutilized or costly to maintain. We will provide reasonable notice for material changes.

Service Discontinuation

If we decide to discontinue Safety Checkpoint entirely, we will provide at least 90 days’ advance notice via email. You will have time to export your data and make alternative arrangements.

11. Dispute Resolution & Governing Law

Governing Law

These Terms are governed by the laws of France. Any disputes will be resolved under French law without regard to conflict of law principles.

Jurisdiction & Venue

You agree that any legal action or proceeding arising from these Terms or the Service shall be brought exclusively in the courts of Lyon, France. You consent to the personal jurisdiction of these courts.

Informal Resolution First

Before initiating formal legal proceedings, you agree to first contact us at legal@safety-checkpoint.com to attempt informal resolution. We commit to responding within 30 days and engaging in good-faith negotiations.

EU Consumers

If you are a consumer resident in the European Union, you may also bring proceedings in the courts of your country of residence, as provided by EU consumer protection laws.

12. Changes to These Terms

Notification of Changes

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or service features. We will notify you via email at least 30 days before material changes take effect. The “Last updated” date at the top of this page shows when changes were made.

Continued Use Constitutes Acceptance

Continued use of Safety Checkpoint after the effective date of updated Terms constitutes your acceptance of the new Terms. If you disagree with changes, you may terminate your account before they take effect.

Material Changes

For significant changes affecting your rights or our liability, we may require explicit acceptance before you can continue using the Service.

13. Miscellaneous

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Aegis Mark 1 regarding the Service, superseding any prior agreements.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.

No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction (e.g., in case of merger or acquisition).

Language

These Terms are provided in English. In case of translations, the English version prevails in case of conflicts.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Company: Aegis Mark 1
• Address: 183 rue neuve, 01120 Dagneux, France
• Email: legal@safety-checkpoint.com