Help & support
You will find clear answers to common questions here, and if needed, direct ways to contact our support team.
Support channels
Quick questions, deeper setup help, or full product docs: use the channel that matches your need.
Quick start
Contacts first, message second, protocol third.
Start with people who can actually respond if an alert is sent.
Write clear context and next actions your contacts can follow quickly.
Select check-in, heartbeat, or location flow and start protection.
The complete documentation is available in the in-app Help Center.
You need an account and a signed-in session to access full in-app documentation.
Quick answers on setup, alert behavior, and privacy.
You configure a protocol with trusted contacts, timing, and a pre-written message. Each confirmation sends your contacts a one-line email. If a confirmation is missed, the alert goes out automatically, to all of them at once, and they open your message with their PIN.
See how it works, step by step →Your contacts are alerted and open your pre-written message. On a one-off protocol the alert waits the Delayed Delivery you set (up to 48 hours) and a late confirmation cancels it. On a daily protocol it goes out within minutes of the missed time. On a heartbeat, it goes out after the interval plus a grace of at most 30 minutes.
What your contacts receive →Yes. You can confirm or stop an active protocol before its deadline, pause a recurring one, and on a one-off protocol a confirmation during the Delayed Delivery cancels the alert. A running protocol cannot be edited: to change it, stop it and create a new one.
Timing on a check-in →No. Safety Checkpoint is not continuous surveillance. The only position it holds is the one you insert into a message with the editor’s GPS button, taken at that moment, or the place you confirm from on a location protocol.
Security and encryption →Limits depend on your plan: 1 contact on Safety Base (free), 10 on Safety 101, 20 on Survival. You can start with the free plan and upgrade when your coordination needs grow.
Compare plans →Start with the How It Works page, then configure contacts first, message second, and protocol timing third.
Start free →This page provides public guidance: quick setup, common questions, and support contact options. The in-app Help Center contains complete feature documentation and account-specific guides, available after sign-in.
Sign in to open the help center →Contact us directly for setup questions, protocol recommendations, or account support.
Three minutes today. Peace of mind every day after.
