Caregiver Emergency Communication

TL;DR

Caregivers, professional or family, can help each person they look after set up their own check-in protocol, in that person's own account, and be one of its contacts. Each protocol has its own schedule, alert message, and contact list. If someone misses a check-in, the right people are notified automatically by email, or by SMS on Survival.

Who is this for?

Professional caregivers managing multiple patients at home, family members coordinating care for several relatives, or anyone responsible for the safety of more than one person who lives alone or is temporarily vulnerable.

Why Is Emergency Communication Hard for Caregivers?

As a home care aide visiting three patients in different neighborhoods, or as an adult child coordinating care for both parents and an aunt, you face the same challenge: you can’t be everywhere at once. Phone calls and manual check-ins depend on your availability, and things fall through the cracks.

Automated check-ins let each person have their own safety routine, set up with your help in their own account, with a schedule, contacts, and alert message that fit them.

The U.S. has 63 million family caregivers, almost one adult in four (AARP/NAC, 2025). Six in ten do not live with the person they care for (AARP/NAC, 2020).

How Can Caregivers Look After Multiple People, Each with Their Own Account?

Separate protocol per person

Each person gets their own check-in schedule, alert message, and contact list, in their own account. A protocol belongs to the person who checks in, and nobody checks in for someone else. No mixing of information.

Different schedules

Morning check-in for one person, afternoon for another. Adapt to each person’s routine and risk level.

Tailored alert messages

Each message holds the right medical details, address, access instructions, and doctor contacts for that specific person.

Right contacts notified

Each protocol notifies the relevant family members or secondary caregivers, not everyone for every person.

How Does the Caregiver Check-in System Work?

1. 1

   Each person receives their check-in reminder

   Before the scheduled time, the person gets a reminder 15 and 5 minutes ahead, by email everywhere and as a push notification in the iPhone app (in beta). One tap to confirm they're okay.

2. 2

   Missed time per protocol

   Each protocol has its own check-in time. A daily protocol alerts within a few minutes of a missed time. There is no separate buffer, so each time carries its own margin. Only one-off protocols can hold the alert for a delay you set, up to 48 hours.

3. 3

   The right contacts are alerted

   If the check-in is missed, that person's specific contacts are alerted at once, by email, and by SMS on Survival. They use their PIN to open the tailored message.

What Does a Multi-Person Caregiver Setup Look Like?

Each protocol lives in that person’s own account. If a check-in is missed, its contacts are alerted and use their PIN to open the message written for that person.

See how Safety Checkpoint handles living alone safety →Explore daily check-in routines and alert protocols for independent living.